Master & Sons Plumbing

The reviews form a tapestry of contrasting experiences, revealing both commendable and troubling patterns. Positive sentiments primarily stem from customers who received timely responses and effective plumbing solutions. Customers showed appreciation for technicians who were described as friendly, respectful, and diligent. For instance, Lou, the owner, received particular praise for his personable... Read more

The reviews form a tapestry of contrasting experiences, revealing both commendable and troubling patterns. Positive sentiments primarily stem from customers who received timely responses and effective plumbing solutions. Customers showed appreciation for technicians who were described as friendly, respectful, and diligent. For instance, Lou, the owner, received particular praise for his personable approach and commitment to getting the job done quickly. However, a significant portion of customers indicated severe frustration with the company's management, particularly the owner. Several reviews pointed out appalling communication practices, such as missed appointments (no-call/no-show incidents), leading to wasted time for customers and feelings of frustration. In instances where customers reached out for assistance or clarification, a lack of responsiveness was noted, and follow-ups were often absent. Another common issue was the inconsistency in pricing and transparency regarding payment options, which led to misunderstandings about the cost of work. A few reviews detailed experiences where customers felt they were not adequately informed about payment terms until after services were rendered, leading to financial disputes and dissatisfaction. Moreover, quality control during the actual work was called into question in several cases, with complaints about not just the final results but also handling of the property. Instances of damage caused during work, such as broken items or mess left behind, contributed to negative sentiments. In summary, while Master & Sons Plumbing is noted for the quality of work performed by technicians, serious concerns over management practices, communication issues, and service reliability emerged consistently across reviews. The company would benefit from addressing these operational shortcomings to improve customer satisfaction significantly. Read less