Overview of Company Customer Sentiment Analysis in January
The recent reviews for Marshall Mechanical reveal a prevalent dissatisfaction among customers regarding their installation and repair services. Many clients reported issues with the quality of work, alleging improper installations, lack of professionalism, and inadequate customer service post-job completion. Multiple reviewers mentioned feeling misled about pricing, experiencing additional charges... Read more
The recent reviews for Marshall Mechanical reveal a prevalent dissatisfaction among customers regarding their installation and repair services. Many clients reported issues with the quality of work, alleging improper installations, lack of professionalism, and inadequate customer service post-job completion. Multiple reviewers mentioned feeling misled about pricing, experiencing additional charges for poor or incomplete work, and a general lack of accountability from the company. Negative experiences overshadow a few positive remarks from long-term customers but suggest a declining quality in service over time. Overall, the sentiment directed at Marshall Mechanical is largely negative, with several customers advising against using their services. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews for Marshall Mechanical indicate significant discontent centered around their quality of service, customer support, and pricing transparency. A recurring theme is inadequate installation work, including improperly secured equipment, failure to seal ductwork, and complications arising from not installing necessary safety measures. Customers expressed frustration over being charged for a... Read more
The reviews for Marshall Mechanical indicate significant discontent centered around their quality of service, customer support, and pricing transparency. A recurring theme is inadequate installation work, including improperly secured equipment, failure to seal ductwork, and complications arising from not installing necessary safety measures. Customers expressed frustration over being charged for additional trips or replacements for issues that arose shortly after services were completed, heightening the sense that the company fails to stand behind their work adequately. Many reviews convey experiences where customers felt misled regarding costs and repair scenarios. For example, clients reported being quoted lower prices initially, only to see those estimates rise significantly as repairs progressed, with no acknowledgment or adjustment from the company. In some instances, the service technicians were called out for urgent issues, yet customers described delays and unresponsiveness, particularly when follow-up service was required. The lack of professionalism is another critical concern, with complaints about technicians smoking on job sites and leaving behind trash. Reviewers highlighted feelings of neglect after changing circumstances Read less
Write a Reviews
Add Photo
Share
Save
Follow