Kelleher HVAC

Several reviewers expressed loyalty to Kelleher HVAC based on their long-term positive relationships, often highlighting courteous, knowledgeable technicians who delivered quality service. This sentiment is particularly echoed by long-standing customers, who appreciate the family-owned nature of the company and the professionalism that comes from experienced staff members. However, contrasting ex... Read more

Several reviewers expressed loyalty to Kelleher HVAC based on their long-term positive relationships, often highlighting courteous, knowledgeable technicians who delivered quality service. This sentiment is particularly echoed by long-standing customers, who appreciate the family-owned nature of the company and the professionalism that comes from experienced staff members. However, contrasting experiences were prevalent as well, with new and some older customers noting significant issues with communication, billing transparency, and follow-up service. Several individuals reported dissatisfaction with the pricing, asserting that costs were much higher than expected without adequate justification. One user specifically mentioned an alarming disagreement regarding faucet prices compared to retail, which led them to question the company's integrity. Furthermore, there were multiple mentions of poor follow-up and customer service experiences. Customers expressed frustration over unanswered calls and slow responses after reported issues, indicating a shift from exemplary service to unreliable support in some cases. A consistent theme emerged surrounding inadequate administrative practices, leading to billing disputes and a feeling of being undervalued as customers. A few customers also reported subpar work leading to additional issues, resulting in dissatisfaction regarding the quality of installations and repairs performed. While some praised the technicians themselves, experiences combined with poor administrative accuracy led to betrayals of trust, prompting a reconsideration of whether to continue using Kelleher HVAC services. Overall, the findings suggest that Kelleher HVAC has a solid base of loyal customers who appreciate the expertise of the technicians. Still, there is an urgent need for the company to address its communication and billing practices to improve overall customer satisfaction and retain trust among its clientele. Read less