Keil Plumbing & Heating

The customer reviews exhibit a pronounced dichotomy in experiences with Keil Plumbing & Heating. Positive sentiments prominently shared highlight the following themes:Prompt Service: Many customers praised the company's ability to dispatch technicians quickly for emergency situations, such as leaking pipes or malfunctioning water heaters. Reviews indicated satisfaction with the timely arrival of... Read more

The customer reviews exhibit a pronounced dichotomy in experiences with Keil Plumbing & Heating. Positive sentiments prominently shared highlight the following themes:Prompt Service: Many customers praised the company's ability to dispatch technicians quickly for emergency situations, such as leaking pipes or malfunctioning water heaters. Reviews indicated satisfaction with the timely arrival of technicians and their effective resolution of urgent plumbing issues.Professionalism: Several reviewers emphasized the politeness and professionalism of the technicians. Instances where staff demonstrated knowledge and skill during repairs garnered positive remarks, with many customers noting their appreciation for courteous and respectful service.Quality of Work: There were multiple mentions of effective repairs and satisfactory outcomes from the service calls, leading to a willingness among some customers to recommend Keil to friends and family. Conversely, negative sentiments elucidate key frustrations:Poor Customer Service: A recurring issue in several reviews is inadequate communication from the company. Customers reported difficulties in reaching out for follow-ups post-service, long wait times for appointments, and unresolved queries. Some felt that their requests for information were ignored.Quality and Accountability: A few dissatisfied customers expressed concerns over the quality of work and the company Read less