Kane Plumbing Company

The reviews for Kane Plumbing Company reveal a pattern of discontent among many customers, primarily focused on the lack of upfront communication regarding pricing and the high costs of service. Customers frequently expressed feelings of being misled, particularly regarding the hourly rates which were not disclosed until after the work was completed. Several reviewers noted that they received invo... Read more

The reviews for Kane Plumbing Company reveal a pattern of discontent among many customers, primarily focused on the lack of upfront communication regarding pricing and the high costs of service. Customers frequently expressed feelings of being misled, particularly regarding the hourly rates which were not disclosed until after the work was completed. Several reviewers noted that they received invoices that felt exorbitant for the services provided, describing charges for simple tasks or seemingly unnecessary fees that compounded the final bill significantly. This created an impression among customers that the company engages in "bait and switch" tactics, where initial trust is quickly eroded by unexpected costs. Another common thread in the reviews is the perceived unprofessional behavior of service technicians, including failure to communicate adequately with customers and an apparent lack of accountability when issues arose. Customers mentioned instances where technicians did not follow necessary protocols, which resulted in additional complications or, in some cases, additional charges for return visits to correct mistakes. Conversely, a small number of reviews provide a contrasting perspective, indicating positive experiences where customers felt the work was done well at a fair price. These positive experiences appeared to be more focused on specific jobs rather than an overall assessment of the company's reliability. It suggests that there may be variability in service quality and outcomes based on the specific circumstances or technicians assigned. In conclusion, while some customers appreciate the expertise and workmanship of Kane Plumbing Company, the dominant sentiment from the reviews revolves around dissatisfaction stemming from billing practices, lack of communication, and inconsistent service quality. The firm's reputation appears to be at risk due to these ongoing issues, especially if customers feel their concerns are not being adequately addressed or resolved by management. Read less