Guirkin Plumbing Heating & Air Conditioning

The sentiment towards Guirkin Plumbing Heating & Air Conditioning varies significantly across different customer experiences in the reviews provided, but the overall tone skews heavily negative. Several common themes emerge:Poor Communication: A significant number of reviews highlight issues with communication within the company. This includes failure to return calls, long wait times for appointme... Read more

The sentiment towards Guirkin Plumbing Heating & Air Conditioning varies significantly across different customer experiences in the reviews provided, but the overall tone skews heavily negative. Several common themes emerge:Poor Communication: A significant number of reviews highlight issues with communication within the company. This includes failure to return calls, long wait times for appointments, and lack of follow-through from the office staff. Customers frequently report dissatisfaction with how their inquiries were handled, often feeling disregarded.Unprofessional Behavior: There are multiple accounts of rude behavior from the staff, especially from the office personnel and the owner, Tommy Guirkin. Several customers describe experiences where they felt belittled or dismissed when voicing concerns, and one review specifically mentions being hung up on.Questionable Pricing and Service Practices: Many reviews indicate a pattern of perceived overcharging, particularly in cases where customers felt they were misled about the cost of services. Instances of estimated costs being significantly higher than what competitors offered raised flags for many customers, leading to accusations of attempted scams.Inconsistent Quality of Work: While some technicians received praise for their competence and quick responses, especially during emergencies, there are repeated complaints about inadequate repair jobs. Customers have reported issues that were either not diagnosed correctly or repairs that were poorly executed, leading to further complications.Negative Customer Experiences: A recurring theme is customer disappointment regarding the overall service experience. This includes frustrations with appointment scheduling, experiences of being treated rudely, and expectations of service that were unmet. While there are a few positive comments regarding specific technicians and quick emergency responses, the overwhelming sentiment indicates that many customers feel let down by Guirkin Plumbing Heating & Air Conditioning. This has left a number of them seeking alternative service providers for their plumbing and HVAC needs, suggesting a significant loyalty challenge for the company moving forward. Read less