Gilman Heating, Cooling & Plumbing

The reviews for Gilman Heating, Cooling & Plumbing present mixed sentiments. While many customers praise the professionalism, timely service, and thoroughness of their technicians, a significant number express strong dissatisfaction, mainly focusing on perceived overcharging and inadequate customer service. Some reviews highlight positive experiences with specific technicians, while others recount... Read more

The reviews for Gilman Heating, Cooling & Plumbing present mixed sentiments. While many customers praise the professionalism, timely service, and thoroughness of their technicians, a significant number express strong dissatisfaction, mainly focusing on perceived overcharging and inadequate customer service. Some reviews highlight positive experiences with specific technicians, while others recount distressing interactions with management and issues with high costs for services rendered, leading to an overall feeling of mistrust among a portion of their clientele. Detailed Sentiment Analysis: Summarizing the reviews reveals a clear divide in customer experiences with Gilman Heating, Cooling & Plumbing. On one hand, numerous reviews commend the company for its prompt service, professionalism, and knowledgeable technicians. Customers noted excellent communication and appreciated recurring technicians who remembered their previous visits, fostering a personal connection. Many remarked positively about the effectiveness of services provided, with particular praise for technicians like Troy Huffman and Doug, as well as their seamless scheduling system. Conversely, several reviews expressed deep dissatisfaction, especially regarding pricing practices and customer service interactions. A notable sentiment was the feeling of being overcharged, with one review specifically citing a dramatic difference in quotes compared to competitors. Some customers felt that the company took advantage of their lack of knowledge, particularly targeting female clients, which raised concerns about ethical business practices. Negative experiences often revolved around high service fees, frustrating billing practices, and perceived dismissiveness or rudeness from management when addressing complaints. Reviewers highlighted instances where the company's responses to their concerns were viewed as condescending or disrespectful, leaving a sour taste and prompting them to avoid future business. Common themes emerging from both positive and negative reviews include:Professionalism of Technicians: Many reviews highlight the quality and thoroughness of individual technicians, indicating a strong workforce within the company.Communication Issues: While some praised the communication, numerous complaints surfaced about misquoted services and lack of response from the customer service team or management.Perceived Overcharging: Multiple reviewers expressed outrage over charges they deemed exorbitant, especially in comparison to other providers, leading to a sense of distrust in the pricing structure.Customer Service Experience: Several reviews reported unsatisfactory interactions with management, particularly when dealing with complaints, causing customers to feel neglected and disrespected. In conclusion, while Gilman Heating, Cooling & Plumbing boasts a strong service reputation among many of its customers, the concerning issues around pricing strategies and the quality of customer service indicate areas that require significant attention and improvement. Read less