Capital Home Improvements

The reviews reflect a dichotomy of sentiment surrounding Capital Home Improvements. Positive feedback primarily focuses on the speed and quality of service, especially regarding painting tasks, with customers appreciating the promptness of responses from the business owner and the professionalism of the crew. Positive reviewers particularly highlight timely project completion, with one customer pl... Read more

The reviews reflect a dichotomy of sentiment surrounding Capital Home Improvements. Positive feedback primarily focuses on the speed and quality of service, especially regarding painting tasks, with customers appreciating the promptness of responses from the business owner and the professionalism of the crew. Positive reviewers particularly highlight timely project completion, with one customer planning to engage the company for future projects, emphasizing a strong likelihood of recommending their services. However, a notable contrast emerges from other reviews that express significant dissatisfaction. One reviewer cites a mysterious lack of follow-through after receiving an estimate, implying that the business may lack reliability. This indicates potential issues with communication and customer engagement, as customers who experienced these shortcomings voiced their frustrations regarding unreturned messages and the feeling of being ignored. Moreover, there is a concerning allegation of unethical practices related to misrepresentation by the Better Business Bureau, which set a negative tone for one customer's decision-making process. This raises questions about the company Read less