Built to Last

The reviews reveal a consistent appreciation for the quality of workmanship provided by Built to Last. Customers report satisfaction with the results of their kitchen renovations and plumbing repairs, noting that the service was performed to a high standard. The owner, Nick DeRuosi, is frequently described as friendly and professional, which contributes positively to the overall experience of the ... Read more

The reviews reveal a consistent appreciation for the quality of workmanship provided by Built to Last. Customers report satisfaction with the results of their kitchen renovations and plumbing repairs, noting that the service was performed to a high standard. The owner, Nick DeRuosi, is frequently described as friendly and professional, which contributes positively to the overall experience of the clients. This indicates that the company is capable of delivering excellent workmanship and maintaining a good rapport with customers. On the other hand, the sentiment shifts when it comes to communication and project management. Several reviewers indicated that there were issues with timely updates about project completion and the scheduling of work. Specifically, customers felt left in the dark regarding the progress of lengthy projects. The mention of payment terms also surfaced as a point of frustration, as clients noted a lack of clarity that led to discomfort and misunderstandings. In summary, while Built to Last excels in delivering quality home improvement services, there is a clear opportunity for the company to improve its communication with clients to ensure a smoother overall experience. Enhancing transparency regarding project timelines and establishing clearer payment terms could significantly elevate customer perceptions and satisfaction levels. Read less