R L Sykes

The reviews exhibit a dichotomy in customer experiences with R L Sykes. On one hand, a reviewer expressed exceptional satisfaction with the service provided, particularly emphasizing Ed's technical proficiency and friendly approach. The swift identification of problems, such as leaks in the Air Handler and a gas leak at the boiler, is highlighted as a significant advantage of their service. The ex... Read more

The reviews exhibit a dichotomy in customer experiences with R L Sykes. On one hand, a reviewer expressed exceptional satisfaction with the service provided, particularly emphasizing Ed's technical proficiency and friendly approach. The swift identification of problems, such as leaks in the Air Handler and a gas leak at the boiler, is highlighted as a significant advantage of their service. The experience is further enhanced by the owner's availability and expertise, as well as the quality of work performed during the installation of a tankless water heater, showcasing R L Sykes as a reliable choice for plumbing needs. On the other hand, the second reviewer noted a slower service time, taking four business days for diagnosis followed by an additional two days for repairs. This delay, compounded with concerns about the pricing structure, indicates that while the service is effective, the efficiency and clarity could be improved. This reviewer appears to have found the pricing somewhat opaque, hinting at a desire for better communication regarding costs before proceeding with repairs. Common findings among the reviews include an appreciation for the professionalism and competence of the technicians, particularly Ed, and the owner Richard Read less