Mr. Rooter Plumbing of Norfolk

The reviews regarding Mr. Rooter Plumbing of Norfolk convey significant dissatisfaction among customers. Experiences indicate a lack of effective resolution to plumbing issues, with customers expressing frustration over repeated visits without a permanent solution. Communication regarding service availability also appears to be problematic, contributing to a negative overall impression. In detail... Read more

The reviews regarding Mr. Rooter Plumbing of Norfolk convey significant dissatisfaction among customers. Experiences indicate a lack of effective resolution to plumbing issues, with customers expressing frustration over repeated visits without a permanent solution. Communication regarding service availability also appears to be problematic, contributing to a negative overall impression. In detail, customers mentioned that the company made multiple attempts to address a drain line blockage but ultimately failed to resolve the issue, leading them to seek assistance from other plumbing services. The repeated visits without resolution resulted in additional expenses and frustration. One review highlights the lack of follow-up checks on the work completed, suggesting deficiencies in the quality control of their services. Communication problems were also noted, particularly regarding service availability during holiday closures, which may have contributed to the customer's inconvenience. Overall, the reviews signify a strong need for improvement in problem resolution and customer service to enhance overall satisfaction. Read less