E T Lawson

The reviews of E.T. Lawson illustrate a complex view of the company, revealing a pattern of customer dissatisfaction that centers around high prices, inconsistent billing, and inadequate customer service.High Costs: Multiple customers have reported exorbitant charges for oil delivery and heating services, leading them to seek alternatives. Negative remarks consistently highlight rates significantl... Read more

The reviews of E.T. Lawson illustrate a complex view of the company, revealing a pattern of customer dissatisfaction that centers around high prices, inconsistent billing, and inadequate customer service.High Costs: Multiple customers have reported exorbitant charges for oil delivery and heating services, leading them to seek alternatives. Negative remarks consistently highlight rates significantly above average compared to other suppliers, indicating a pattern of perceived price gouging.Customer Service Issues: Numerous reviews emphasize poor communication from E.T. Lawson, with instances of customers being left on hold, hung up on, or experiencing scheduling glitches without proper follow-up. Customers expressed frustration with the lack of responsiveness, particularly concerning urgent heating needs during cold weather.Servicing Inconsistencies: While some reviews praised the quality of installation and technical work, many others detailed troubling experiences with service calls. Technicians missed appointments, and follow-up visits often lacked coordination. Complaints included equipment left adrift or work done improperly.Mixed Installation Experiences: Customers note that while certain technicians performed admirably, especially during installations, there are contradictions in product and service expectations. Reviews indicate misunderstandings about work scope and process, leading to further frustration.Loyalty and Disappointment: Some long-term customers articulated feelings of being betrayed after years of satisfactory service. They express pain about recent negative experiences that have tarnished their previously good opinions of the company.Recommendations Against Hiring: A significant number of reviewers explicitly advise others to avoid E.T. Lawson, suggesting that potential clients conduct thorough research and consider alternative service providers to prevent similar frustrations. In summary, customer feedback about E.T. Lawson reveals fundamental concerns about pricing, service quality, and communication. While some did have positive experiences, the overwhelming tone indicates a call for potential clients to exercise caution and seek options elsewhere. Read less