Cannon Heating & Air Conditioning

The recent reviews for Cannon Heating & Air Conditioning reveal a pattern of dissatisfaction that primarily revolves around professional conduct and accountability issues. Customers initially express positive feelings towards the company due to its local ownership and the welcoming nature of the scheduling process. However, this favorable impression rapidly declines following the service encounter... Read more

The recent reviews for Cannon Heating & Air Conditioning reveal a pattern of dissatisfaction that primarily revolves around professional conduct and accountability issues. Customers initially express positive feelings towards the company due to its local ownership and the welcoming nature of the scheduling process. However, this favorable impression rapidly declines following the service encounter, particularly relating to a plumber named Troy.Unprofessional Behavior: The most prominent complaint centers on Troy's behavior during service. Reviews note his refusal to wear a mask, which many customers find unacceptable and unprofessional, especially in a post-pandemic context. Furthermore, when confronted with the claim that he caused damage to a client's plumbing, his dismissive response exacerbates customer frustration.Lack of Accountability: Customers report a significant lack of accountability from both the service technician and the office manager, Neely. When issues arise, rather than owning up to mistakes Read less