Boswell Plumbing & Heating

Several common themes arise from the reviews of Boswell Plumbing & Heating:Customer Service and Interpersonal Communication: A notable number of customers report negative experiences with the attitude and behavior of the technicians. One review recounts a troubling interaction where the technician exhibited a dismissive demeanor, creating discomfort for the homeowner. Customers noted that this lac... Read more

Several common themes arise from the reviews of Boswell Plumbing & Heating:Customer Service and Interpersonal Communication: A notable number of customers report negative experiences with the attitude and behavior of the technicians. One review recounts a troubling interaction where the technician exhibited a dismissive demeanor, creating discomfort for the homeowner. Customers noted that this lack of professionalism greatly affected their overall experience. In contrast, another review praised the politeness of service workers after the initial technician left, indicating inconsistency in staff behavior.Pricing and Value Perception: There is significant contention regarding the pricing of services. One reviewer expressed dissatisfaction with a charge of $142 for what they perceived to be a minimal task, especially highlighting the disparity in effort versus cost. This dissatisfaction suggests that customers feel the pricing does not align with the value received.Follow-up Service and Accountability: Several customers expressed frustration over issues that arose shortly after service completion, particularly with faucet installations. One customer reported that the faucet installed began to drip and highlighted the company's unwillingness to provide support without additional payment. The technician Read less