A & M Premier Plumbing

The reviews collected present a clear picture of customer dissatisfaction with A & M Premier Plumbing.Service Quality: The most pressing concern is the perceived incompetence of the plumber, Antonio. Reviewers describe him as unfriendly and ineffective, raising doubts about his qualifications as a plumber. The dissatisfaction is compounded by the notion that he is more interested in collecting ser... Read more

The reviews collected present a clear picture of customer dissatisfaction with A & M Premier Plumbing.Service Quality: The most pressing concern is the perceived incompetence of the plumber, Antonio. Reviewers describe him as unfriendly and ineffective, raising doubts about his qualifications as a plumber. The dissatisfaction is compounded by the notion that he is more interested in collecting service fees than actually providing necessary repairs.Warranty Issues: A recurring theme is frustration with the choices made by Choice Home Warranty in terms of approving repairs. Customers express significant annoyance towards the process, feeling that the company denies necessary repairs under warranty and leaves homeowners to navigate a complicated claims process. This has led to a sense of helplessness and dissatisfaction with both the plumbing service and the warranty provider.Lack of Communication: Reviewers repeatedly mention a lack of communication from Antonio and the company. Instances of waiting for follow-up work that never materialized and an absence of responsive customer service exacerbate this negative sentiment. One reviewer highlights waiting for a month for a return call, which demonstrates a severe lack of professionalism and disregard for customer time and trust.Scam Allegations: The extreme dissatisfaction culminates in accusations of the company operating as a scam. Several customers express a desire for zero-star ratings due to the failure to complete paid work, alleging that they were swindled into paying for services that were not rendered. This sentiment indicates a significant erosion of trust, with customers feeling taken advantage of. In conclusion, A & M Premier Plumbing has developed a reputation rife with complaints about inadequate service, poor communication, and questionable ethical practices. The overwhelming negative reviews suggest an urgent need for the company to address these fundamental issues if they hope to restore customer trust and improve their reputation. Read less