M&M Plumbing and Heating

Positive Experiences: Several customers express high satisfaction with the service provided by Mike and his son, Chris, particularly highlighting their professional demeanor, quick response times, and reasonable pricing. Common praises include efficient repair work executed with courtesy and preparedness, especially in light of health concerns. The presence of safety measures, such as wearing mask... Read more

Positive Experiences: Several customers express high satisfaction with the service provided by Mike and his son, Chris, particularly highlighting their professional demeanor, quick response times, and reasonable pricing. Common praises include efficient repair work executed with courtesy and preparedness, especially in light of health concerns. The presence of safety measures, such as wearing masks and gloves, was also appreciated.Concerns with Quality and Communication: Contrasted against the positive sentiments, there are significant concerns regarding the quality of workmanship and communication. One reviewer experienced substantial additional costs due to uncommunicated price changes and dissatisfaction when a resultant leak occurred. Moreover, another review highlights an extreme case where multiple county inspections failed, leading to the termination of their services in favor of a more competent plumber.Mixed Reactions to Leadership: The responses to Mike as a leader of the company are polarized. While many customers commend his professionalism and quick responses, there remains skepticism from some who encountered difficulties, leading to lost trust. One specific review suggests a narrative that a disgruntled former employee's negative review should be disregarded, indicating potential underlying issues regarding employee morale or management practices.Community Engagement: Positive comments emphasize a supportive attitude towards local businesses, suggesting that customers appreciate the effort and value provided by M&M Plumbing and Heating. This communal aspect often leads to recommendations to others in need of plumbing services.The Need for Consistent Service: The prominent theme is the inconsistency in service quality, with many customers praising specific interactions while others convey frustration with incomplete jobs and poor communication. This inconsistency suggests that while some might have had exceptional experiences, there are systemic issues that need to be addressed for a more uniform level of service quality. Overall, while M&M Plumbing and Heating receives notable praise for its pricing and friendly service, attention to workmanship, communication, and follow-through on jobs are significant concerns that the company must address to improve overall customer sentiment. Read less