F.H. Furr

A closer examination of the reviews reveals several recurring themes that contribute to the overall negative sentiment toward F.H. Furr.Pricing Issues: Numerous customers expressed frustration with the high costs associated with routine services and repairs. Commonly cited were quotes significantly higher than competitors, sometimes reported as up to three times more for similar work or parts. For... Read more

A closer examination of the reviews reveals several recurring themes that contribute to the overall negative sentiment toward F.H. Furr.Pricing Issues: Numerous customers expressed frustration with the high costs associated with routine services and repairs. Commonly cited were quotes significantly higher than competitors, sometimes reported as up to three times more for similar work or parts. For example, items quoted at costs ranging from $600 to $2,400 for services that customers believed should only cost a few hundred dollars. This perception of being overcharged was a strong impetus for customers to seek other providers.Upselling Practices: A significant number of reviews indicated a pattern of technicians focusing on upselling rather than addressing the actual problems presented. Customers felt that routine diagnostics were used as opportunities to encourage unnecessary upgrades, leading to feelings of distrust and skepticism about the company's integrity. Specific instances included attempts to sell expensive systems or add-ons like air filtration units that seemed unwarranted given the service needs.Service Reliability: Complaints about scheduling reliability surfaced frequently. Customers reported missed appointments without prior notification and long waits for rescheduling, contributing to a perception of disorganization. The failure to arrive as scheduled created additional frustration, especially when urgent repairs were needed.Customer Service: Although some technicians were praised for their professionalism and expertise, there was a consensus that the overall customer service experience was lacking. Customers felt unvalued, often highlighting a lack of follow-up communication after jobs were completed or inquiries about services. Unresolved issues and the absence of detailed cost breakdowns after significant work led to greater dissatisfaction.Ethical Concerns, Particularly for Vulnerable Customers: Several reviews specifically expressed outrage at how F.H. Furr handled situations involving elderly clients. Instances of pushing unnecessary services or products on vulnerable individuals were highlighted, leading to reports being made to consumer protection agencies. This aspect of their business model sparked serious ethical concerns among reviewers. In conclusion, while F.H. Furr has some loyal customers and experienced technicians, the overall reception of their services is marked by complaints of high pricing, aggressive sales tactics, poor communication, and ethical dilemmas. This has led many to caution potential customers to seek alternative service providers. Read less