Donald Hunt Plumbing

There are notable contrasts in the experiences shared by customers of Donald Hunt Plumbing. Many customers commend Donald Hunt and his team for their professionalism, expertise, and courteous demeanor. Positive reviews emphasize the convenience of obtaining timely estimates and the quality of the installation work, with particular praise for handling complex tasks, such as gas line installations a... Read more

There are notable contrasts in the experiences shared by customers of Donald Hunt Plumbing. Many customers commend Donald Hunt and his team for their professionalism, expertise, and courteous demeanor. Positive reviews emphasize the convenience of obtaining timely estimates and the quality of the installation work, with particular praise for handling complex tasks, such as gas line installations and fireplace setups. Customers appreciated the clear communication provided by Donald and his assistant during the job, along with their willingness to answer questions, which helped alleviate their concerns, particularly regarding safety with gas installations. On the downside, several reviews highlight serious issues with customer service, particularly with the office staff. Complaints center around poor communication, lack of responsiveness, and failure to adhere to contractual obligations. Specific grievances include difficulty in reaching someone on the phone, dismissive replies from the office manager Kelly, and schedules that did not accommodate the unique operational constraints of the customers' condo associations. One reviewer cited an unfortunate experience that led them to seek legal recourse over an incomplete job, which significantly tarnishes the company's reputation. Common findings indicate a split experience: while the technical aspects of the plumbing work receive praise, the lack of effective customer service and problematic communication policies within the office significantly detract from overall customer satisfaction. Consequently, potential customers are advised to weigh these factors carefully when considering Donald Hunt Plumbing's services. Read less