Atlas Septic Tank & Drain Service

The analysis of the reviews submitted reveals a significant lack of reliability and communication from Atlas Septic Tank & Drain Service. Repeated instances of no-shows for scheduled appointments indicate a systemic issue with scheduling and customer commitment. Reviewers frequently noted that they were left waiting for hours without any contact or updates from the company, which resulted in feeli... Read more

The analysis of the reviews submitted reveals a significant lack of reliability and communication from Atlas Septic Tank & Drain Service. Repeated instances of no-shows for scheduled appointments indicate a systemic issue with scheduling and customer commitment. Reviewers frequently noted that they were left waiting for hours without any contact or updates from the company, which resulted in feelings of neglect and frustration. Several customers articulated their attempts to reach out for clarity, highlighting the absence of an answering service or effective communication lines. Their experiences suggest a lack of professionalism and organizational oversight, exacerbating their dissatisfaction with the service provided. Additionally, some reviewers indicated a history of poor service, stating they would never return to this company. Instances of incomplete work, such as leaving open holes in yards or an extended project timeline, contributed to a deteriorating perception of the business. While one positive review mentioned a quick response and satisfactory service from an employee named Justin, this isolated instance was not enough to counterbalance the predominantly negative feedback. The overall trends point to a company that is struggling with operational reliability, customer communication, and effective service delivery. Read less