24/7 Grease Trap & Services

The reviews indicate a clear split in customer experiences with 24/7 Grease Trap & Services. Positive reviews focus on timely responses and professionalism of the staff. Customers generally commend the company's technicians for being on time, knowledgeable, and respectful of their property. The technician's thoroughness, such as showing customers before and after results, adds to the satisfaction ... Read more

The reviews indicate a clear split in customer experiences with 24/7 Grease Trap & Services. Positive reviews focus on timely responses and professionalism of the staff. Customers generally commend the company's technicians for being on time, knowledgeable, and respectful of their property. The technician's thoroughness, such as showing customers before and after results, adds to the satisfaction level of these clients. This reflects well on the company's operational efficiency and customer engagement strategies. However, a contrasting negative experience highlights significant flaws in customer service. One customer reported being ignored after a set appointment time, expressing frustration over the lack of communication and the owner's dismissive attitude. This suggests that while some employees provide excellent service, management or owner-level customer service skills may need improvement. Common themes across the reviews include the importance of reliability and clear communication. Customers expect timely service and responsiveness to inquiries, especially in urgent situations like septic tank issues. While many customers would recommend the company based on their positive interactions, the severe backlash from the dissatisfied customer indicates a crucial need for the company to address its customer service to ensure all clients receive consistent and dependable service. Read less