Southern Air

Service Quality and Professionalism: Reviewers frequently mention a lack of professionalism, with several accounts detailing poor technician performance, including missed appointments, insufficient knowledge, and even sleepiness on the job. Positive mentions of individual technicians like Jimmy and Chris highlight good service when specific employees are involved, indicating inconsistencies within... Read more

Service Quality and Professionalism: Reviewers frequently mention a lack of professionalism, with several accounts detailing poor technician performance, including missed appointments, insufficient knowledge, and even sleepiness on the job. Positive mentions of individual technicians like Jimmy and Chris highlight good service when specific employees are involved, indicating inconsistencies within the workforce.Communication Issues: A recurring theme in the reviews is the company's lack of communication. Many customers expressed frustration over not receiving callbacks or confirmation of appointments, which hinders trust and reliability. Customers have reported unresponsive office staff and a general lack of clarity regarding service agreements and follow-up procedures.Billing and Pricing Concerns: There are widespread complaints about unexpected charges and perceived overpricing for services. Several customers felt misled by the company's pricing and service plans, prompting comments about feeling "gouged" or tricked into unnecessary repairs. This has resulted in lowered customer loyalty and strong warnings to potential clients.Customer Service Experience: Customer service experiences vary greatly, with some customers noting positive interactions and efficiency, while others reported terrible experiences that include being brushed off and feeling disregarded. This inconsistency suggests that the company may be struggling with training and retaining quality staff.Service Reliability and Follow-up: Numerous reviews highlight issues with service reliability, with scheduling and follow-through being significant pain points. Customers noted missed appointments without prior notification, which leads to a general sense of neglect. The lack of reliability detracts from the business's credibility.Recommendations and Trust: A significant number of individuals recommend avoiding Southern Air or express intentions to switch to other HVAC service providers. The negative experiences seem to have effectively overshadowed the positive encounters, with a notable plea for others to be cautious when choosing this company. In summary, Southern Air faces considerable challenges regarding service reliability, communication, and overall customer satisfaction. While some technicians receive praise, the overarching sentiment leans toward discontent due to systemic issues within the company's operational framework. Read less