Bouch Contracting

Across the shared reviews, common themes emerge that strongly indicate the areas where Bouch Contracting is excelling and where they are failing. The positive feedback predominantly centers around the friendly demeanor and professionalism of specific tradespeople, such as the electrician named Jesus, who completed work efficiently and provided thorough explanations. However, this is overshadowed b... Read more

Across the shared reviews, common themes emerge that strongly indicate the areas where Bouch Contracting is excelling and where they are failing. The positive feedback predominantly centers around the friendly demeanor and professionalism of specific tradespeople, such as the electrician named Jesus, who completed work efficiently and provided thorough explanations. However, this is overshadowed by a significant number of negative experiences involving the management and overall service orientation. The most frequent grievances include:Poor Communication and Customer Service: Several reviewers expressed frustration with how Tom Bouch managed their projects, highlighting a lack of responsiveness and an unwilling attitude towards addressing client concerns. One reviewer specifically noted his "take-it-or-leave-it" attitude, creating a sense of desperation for follow-through.Quality of Work: Numerous comments detail issues with the quality of the work performed, from improperly executed paint jobs to faulty installations causing further problems, such as a leaking toilet and recurring circuit issues. These lead to increased expenses and the need for hiring additional professionals to correct the mistakes, causing significant dissatisfaction.Billing Practices: The introduction of an unexpected late fee percentage raised alarms among customers. The concern was expressed that such terms were not clearly outlined, which contributed to feelings of mistrust and frustration.Extended Delays and Reliability Issues: Reviewers shared experiences of delays that hindered other important processes, like the sale of a house, with unfulfilled promises of timely repair work. The combination of these findings paints a picture of a contracting service that may have pockets of skilled labor but largely struggles with effective management, clear communication, and delivering quality results. This has led to a significant number of customers expressing regret over their choice to hire Bouch Contracting, with many stating they would not recommend the service based on their experiences. Overall, while there is potential within certain team members, overarching problems are leading to negative perceptions of the company's reliability and professionalism. Read less