Modern Mechanical

Modern Mechanical has garnered a mix of sentiments from recent customer reviews, reflecting both commendable service and significant frustrations. Many customers express admiration for the professionalism and thoroughness of individual technicians, particularly praising the expertise and communication skills of specific employees like Adam, Cesar, and Jamie. Customers often highlight positive expe... Read more

Modern Mechanical has garnered a mix of sentiments from recent customer reviews, reflecting both commendable service and significant frustrations. Many customers express admiration for the professionalism and thoroughness of individual technicians, particularly praising the expertise and communication skills of specific employees like Adam, Cesar, and Jamie. Customers often highlight positive experiences with timely arrivals, quality workmanship, and satisfactory resolutions to issues. However, there are notable criticisms regarding customer service, communication failures, and inconsistencies in the quality of work, leading to dissatisfaction among several clients. Issues such as inadequate follow-ups, perceived upselling tactics, and problems with warranty services have also contributed to a negative sentiment. Overall, while there are loyal customers who appreciate the dedication and capability of some staff members, the company struggles with delivering a consistently positive customer experience across all service interactions. Read less