F.H. Furr Plumbing, Heating, Air Conditioning & Electrical

The recent reviews for F.H. Furr highlight a recurring theme of frustration among customers. Many individuals relay experiences of perceived dishonesty, noting instances of overcharging and unexpectedly high quotes for simple services. Customers frequently mentioned feelings of being ripped off, especially in relation to the costs of standard plumbing and HVAC repairs. For instance, quotes for fau... Read more

The recent reviews for F.H. Furr highlight a recurring theme of frustration among customers. Many individuals relay experiences of perceived dishonesty, noting instances of overcharging and unexpectedly high quotes for simple services. Customers frequently mentioned feelings of being ripped off, especially in relation to the costs of standard plumbing and HVAC repairs. For instance, quotes for faucet installations or drain replacements often exceeded $1,000, with some customers discovering that materials could be purchased online for a fraction of the cost. Communication issues appear to be another major pain point. Several reviews mention a lack of follow-up from the company after initial service requests, with customers reporting long waits for parts or technicians without any updates. Complaints about technicians showing up late or failing to complete jobs were also common, leading to a sense of unreliability in service. The sentiment around emergency service was mixed but leaned towards negative, with some customers stating that while initial response times were good, the subsequent service was hampered by slow part retrieval and lack of urgency in repairs. Additionally, reviews indicated dissatisfaction with the management and operational changes following the company's acquisition, suggesting that the quality of service has declined since the transition. Claims of poor customer service were pervasive, with several customers noting rude interactions with staff when raising concerns about service or pricing discrepancies. The frustration with the company Read less