Brick Street

The sentiment analysis of the reviews for Brick Street highlights several key themes and common complaints that customers have encountered over the last month:Communication Breakdown: A recurring theme in the reviews is the lack of effective communication from Brick Street. Customers report unreturned calls, being placed on hold for extended periods, and receiving poor or no updates on appointment... Read more

The sentiment analysis of the reviews for Brick Street highlights several key themes and common complaints that customers have encountered over the last month:Communication Breakdown: A recurring theme in the reviews is the lack of effective communication from Brick Street. Customers report unreturned calls, being placed on hold for extended periods, and receiving poor or no updates on appointments and service statuses. Even when escalating issues to management or customer service, many claim they feel ignored or dismissed.Missed Appointments and Delays: Multiple reviews point out instances where Brick Street technicians failed to show up for scheduled appointments without notifying the customers, leading to wasted time and significant inconvenience. Reviews describe rescheduling nightmares where appointments were canceled last minute, contributing to the frustration expressed by customers still waiting for service.Service Quality Concerns: Several customers allege that Brick Street's technicians either provided false assessments of their plumbing needs or failed to complete their work properly. Some reported that issues went unaddressed for weeks or months, culminating in a lack of functioning plumbing systems, such as non-working water heaters.Cost and Billing Issues: Many reviewers noted concerns regarding Brick Street's billing practices, particularly the upfront payments required before any work was done. This led some customers to feel wary of being charged for services that were never rendered. There were also complaints about unexpected fees and discrepancies between what customers were told and what was later charged.Negative Associations with Partner Companies: Numerous customers expressed distrust in Brick Street partly due to their affiliation with American Home Shield (AHS), viewing both companies as complicit in a system that resulted in poor service experiences. The perception that AHS and Brick Street are in cahoots to take advantage of customers added to their collective disappointment.Few Positive Experiences: While there were a few favorable reviews highlighting satisfactory plumbing work performed by specific technicians, these positive experiences were vastly outnumbered by the negative ones. This disparity indicates inconsistency in service quality which does not reflect well on the company's overall reputation. The overall sentiment derived from the reviews indicates that customers feel misled, frustrated, and financially burdened by their dealings with Brick Street, leading to a strong recommendation against using their services. Read less