Blue Mountain Plumbing, Heating & Cooling

The reviews for Blue Mountain Plumbing, Heating & Cooling generally reflect a polarized sentiment towards the company's services. Many patrons praise Nate for his promptness, professionalism, and credible solutions, particularly expressing appreciation for his willingness to explain procedures clearly, provide quick diagnoses, and engage with their pets. Notable highlights include:Positive Custome... Read more

The reviews for Blue Mountain Plumbing, Heating & Cooling generally reflect a polarized sentiment towards the company's services. Many patrons praise Nate for his promptness, professionalism, and credible solutions, particularly expressing appreciation for his willingness to explain procedures clearly, provide quick diagnoses, and engage with their pets. Notable highlights include:Positive Customer Experiences: - Customers frequently mention Nate's thoroughness and reliability. Several highlight successful resolution of complicated issues, such as fixing issues related to water heaters, prone plumbing, and AC units, often returning without additional charges to correct problems. - Satisfied customers appreciate the competitive pricing, timely service, and strong work ethic, reinforcing loyalty to the business and recommending it to others.Recurrent Themes of Discontent: - A significant number of reviews reflect frustration due to poor communication, particularly regarding misdiagnoses or incorrect replacements. For example, a customer detailed a negative experience with miscommunication over a shower trim replacement that led to further plumbing issues and dissatisfaction. - Instances of perceived arrogance and unhelpfulness from Nate when clients sought assistance after service led to some harsh criticisms. The experiences of patrons feeling dismissed after raising concerns about prior work highlight a recurring theme of inadequate customer service.Contrasted Professionalism: - There appears to be a dichotomy in service delivery Read less