Overview of Company Customer Sentiment Analysis in January
The reviews for Curtis Key Plumbing Heating & Air Cond Contractors paint a predominantly negative picture of the company. Several customers express dissatisfaction with service quality, staff behavior, and overall professionalism. Complaints include tardiness, inappropriate employee conduct, and issues with payment fairness. The overarching sentiment reveals a lack of respect for customers and con... Read more
The reviews for Curtis Key Plumbing Heating & Air Cond Contractors paint a predominantly negative picture of the company. Several customers express dissatisfaction with service quality, staff behavior, and overall professionalism. Complaints include tardiness, inappropriate employee conduct, and issues with payment fairness. The overarching sentiment reveals a lack of respect for customers and contractors alike, fostering an atmosphere of distrust and dissatisfaction. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews collectively indicate serious issues regarding Curtis Key Plumbing Heating & Air Cond Contractors. Customers report dissatisfaction with the timeliness and behavior of employees, highlighting an instance of an employee arriving late and unkempt, which resulted in a negative in-home experience. Moreover, the aggressive driving behavior of an employee raised significant safety concerns f... Read more
The reviews collectively indicate serious issues regarding Curtis Key Plumbing Heating & Air Cond Contractors. Customers report dissatisfaction with the timeliness and behavior of employees, highlighting an instance of an employee arriving late and unkempt, which resulted in a negative in-home experience. Moreover, the aggressive driving behavior of an employee raised significant safety concerns for one customer, effectively alienating potential clientele and creating distress in a vulnerable situation. Additionally, contractors who have worked with the company report unprofessional conduct from the owner, specifically relating to payment disputes and disrespect towards both contractors and their own staff. One reviewer indicates that they were denied payment despite fulfilling contractual obligations, an action that seems to reflect a pattern of behavior based on previous experiences shared by others. Owners treating employees derogatorily adds to a toxic workplace culture, which may further affect service delivery and customer trust. Overall, the common themes are a lack of professionalism, disrespectful interactions, and issues surrounding safety and financial practices. These findings serve as a warning to potential customers and collaborators, suggesting they seek alternative service providers. Read less