Baker Appliance & Refrigeration Service

Overall, Baker Appliance & Refrigeration Service showcases a polarized customer experience.Positive Interactions: Many reviews commend the staff for their friendliness and professionalism. Several customers noted the personable nature of the technicians and the helpfulness of the office staff. Individual names, such as Mr. Grady and the office manager, received specific praise for their attentiven... Read more

Overall, Baker Appliance & Refrigeration Service showcases a polarized customer experience.Positive Interactions: Many reviews commend the staff for their friendliness and professionalism. Several customers noted the personable nature of the technicians and the helpfulness of the office staff. Individual names, such as Mr. Grady and the office manager, received specific praise for their attentiveness and courteous approach, which suggests that personal interactions can enhance customer satisfaction substantially.Reliability and Expertise: Customers expressed appreciation for the technical competence of the technicians, with several specifically mentioning the thoroughness in diagnosing problems without unnecessarily inflating repair costs. This level of honesty reinforces the positive sentiment among some clients who prefer a straightforward approach to appliance repairs.Communication Challenges: A recurring theme in customer reviews involves significant lapses in communication. Many customers reported feeling neglected due to delayed callbacks concerning parts orders and scheduling repairs. Specific instances where customers had to repeatedly follow up without receiving updates created frustration and disappointment, overshadowing some of the positive experiences shared.Service Timeliness and Follow-up: The reviews indicate an inconsistency in service timelines, with some customers experiencing prompt service, while others faced long wait times and a lack of updates Read less