W.A. Sherman Company

The reviews of W.A. Sherman Company indicate a polarized customer sentiment, revealing both commendable service and critical failures. Positive comments emphasize:Timeliness and responsiveness: Several reviews note that the company is prompt in responding to service calls, with technicians arriving on time and completing work expediently.Professionalism and knowledge: Reviewers appreciate the kno... Read more

The reviews of W.A. Sherman Company indicate a polarized customer sentiment, revealing both commendable service and critical failures. Positive comments emphasize:Timeliness and responsiveness: Several reviews note that the company is prompt in responding to service calls, with technicians arriving on time and completing work expediently.Professionalism and knowledge: Reviewers appreciate the knowledge and courtesy shown by the staff, with some highlighting specific technicians for their friendly behavior and effective communication.Cost-effectiveness: Many customers recognized the competitive pricing, especially in comparison to other service providers, further enhancing their satisfaction. Negative feedback points to serious issues:Quality of workmanship: Multiple reviews express dissatisfaction with the execution of work, indicating that some services were not completed to code or required additional repairs shortly after being performed. This has left some customers feeling misled and frustrated.Inexperience or unprofessionalism: Comments about rude or inexperienced technicians contributed to a sense of distrust, with one customer describing a near-disastrous incident and criticizing the company's integrity.Financial repercussions: A critical theme in the negative reviews is the financial burden placed on customers when substandard work resulted in needing further repairs, underscoring concerns about the potential hidden costs associated with their services. In summary, W.A. Sherman Company garners a mix of positive experiences regarding responsiveness and professionalism and disheartening complaints about workmanship and trustworthiness. Addressing the inconsistencies in service quality may be crucial for improving overall customer satisfaction and reputation. Read less