Tri-state Masters Contracting

The sentiment surrounding Tri-state Masters Contracting is predominantly negative, as reflected in the recent review. The reviewer expresses dissatisfaction with pricing practices, labeling them as price gouging and suggests potential customers seek alternatives for R22 installation. The lack of transparency in pricing and the perceived overcharging for services have left the reviewer feeling frus... Read more

The sentiment surrounding Tri-state Masters Contracting is predominantly negative, as reflected in the recent review. The reviewer expresses dissatisfaction with pricing practices, labeling them as price gouging and suggests potential customers seek alternatives for R22 installation. The lack of transparency in pricing and the perceived overcharging for services have left the reviewer feeling frustrated and disappointed. In the detailed sentiment analysis, it is evident that the primary concern highlighted in the review is the company's pricing strategy, specifically regarding R22 installation. The reviewer feels misled by the company's pricing due to the absence of a clear quote for the refrigerant per pound, leading them to believe they overpaid in the past. The owner's lack of willingness to negotiate or offer a better rate upon follow-up further contributed to the negative sentiment. The suggestion to purchase R22 independently and use a different installer highlights a significant trust issue, indicating that the reviewer feels compelled to warn others away from the company. Overall, the findings suggest a critical need for Tri-state Masters Contracting to improve its pricing transparency and customer service to rebuild trust and enhance customer satisfaction. Read less