Moore

The reviews indicate a significant disparity in customer experiences with Moore's Plumbing & Septic. Positive feedback predominantly focuses on the technical competence of the staff and the promptness of service. Customers frequently mention Chris and David as knowledgeable and helpful, praising their skills in diagnosing problems and executing repairs efficiently. Many reviewers express gratitude... Read more

The reviews indicate a significant disparity in customer experiences with Moore's Plumbing & Septic. Positive feedback predominantly focuses on the technical competence of the staff and the promptness of service. Customers frequently mention Chris and David as knowledgeable and helpful, praising their skills in diagnosing problems and executing repairs efficiently. Many reviewers express gratitude for the responsive service, particularly in emergency situations, suggesting a potential strength in their emergency response capabilities. Conversely, a substantial portion of the reviews reflects serious concerns about the company's customer service practices. Multiple customers report distressing encounters with the owner, mentioning instances of harassment and aggressive communication. One particular review describes a situation of being verbally threatened, which raises significant alarm regarding the professional conduct expected in the plumbing service industry. Additionally, there are consistent complaints about poor organization, resulting in miscommunications about service details, billing complications, and the failure to follow up on promises made to customers, including the inability to provide requested receipts. Many customers are unhappy with the aftermath of the service visits, noting a lack of care in handling property (e.g., leaving tire tracks on lawns) and inadequate follow-up after initial service appointments. The pattern of missed appointments, unreturned calls, and failure to deliver on promised services appears frequently, contributing to a sense of frustration and disappointment among clients who felt their concerns were minimized or ignored. In summary, while Moore's Plumbing & Septic exhibits competence in technical work, systemic issues within their customer service framework, particularly concerning communication and professionalism, significantly taint their reputation. The contrasting experiences underscore a critical need for improvement in customer interactions and organizational processes to foster a more reliable and respectful service environment. Read less