Workhouse Plumbing & Gas

The reviews present a mixed sentiment towards Workhouse Plumbing & Gas, with a dominant flow of positive feedback. Many users emphasize the excellent customer service provided by the staff, particularly naming Zach and Morris, who were acknowledged for their friendliness and professionalism. Customers appreciated the thorough explanations regarding services performed, which contributed to a sense ... Read more

The reviews present a mixed sentiment towards Workhouse Plumbing & Gas, with a dominant flow of positive feedback. Many users emphasize the excellent customer service provided by the staff, particularly naming Zach and Morris, who were acknowledged for their friendliness and professionalism. Customers appreciated the thorough explanations regarding services performed, which contributed to a sense of trust and transparency. Common positive themes include:Promptness and Efficiency: Several reviews mention that the service staff arrived on time, were able to assess problems quickly, and completed jobs efficiently.Quality of Work: Customers were generally satisfied with the quality of repairs, noting that issues were fixed correctly the first time, thereby avoiding repeat visits.Honesty and Transparency: Reviews highlighted the openness of the technicians regarding the scope of work required, with many customers appreciating no pressure to upsell additional services.Community Recommendations: Numerous reviewers mentioned referrals from friends or family, indicating a strong reputation within the community, further signifying reliability and trustworthiness in their services. Conversely, there were notable criticisms that cannot be overlooked:Perceived Overpricing: Some customers expressed concerns over quotes, feeling that certain estimates were significantly higher than expected. A specific complaint detailed an attempted overcharge for a garbage disposal that, when repaired by another service, turned out to be a minor issue.Lack of Communication in Certain Cases: A dissatisfied review pointed out that they did not receive a response after expressing concerns about pricing, indicating a potential gap in customer service follow-up. Overall, while there are criticisms regarding pricing and communication, the positive sentiments significantly outweigh the negatives, suggesting that Workhouse Plumbing & Gas is a company that provides reliable and effective plumbing services, with many customers willing to recommend them based on their experiences. Read less