Walker & Son

The reviews for Walker & Son's Plumbing reflect a mix of sentiments, showcasing both positive and negative experiences. On one hand, numerous customers praised the team for their professionalism, responsiveness, and quality service during emergency situations. Reviews highlight a commendable customer service experience, particularly with their staff, LaDavia, and consistent commendation for techni... Read more

The reviews for Walker & Son's Plumbing reflect a mix of sentiments, showcasing both positive and negative experiences. On one hand, numerous customers praised the team for their professionalism, responsiveness, and quality service during emergency situations. Reviews highlight a commendable customer service experience, particularly with their staff, LaDavia, and consistent commendation for technician Shawn. However, there were also several alarming reports of subpar workmanship, inadequate follow-up, and unresolved plumbing issues, leading to customer frustration. While some found satisfactory solutions and were willing to return, others experienced long delays and poor project management, taking a toll on their overall satisfaction. In detail, the reviews present a range of sentiments and common findings:Customer Service and Responsiveness: Many reviewers praised Walker & Son's staff, especially LaDavia, for being friendly, attentive, and quick to respond to inquiries and emergencies. This consistent praise indicates a strong emphasis on customer service, which contributed positively to the sentiment expressed in many reviews.Quality of Work: There is a significant divide in perceptions of quality. While several clients reported successful outcomes with unclogging drains and installations completed without major issues, others recounted severe deficiencies in workmanship that led to repeated plumbing problems and extra costs. Complaints included improper installations and lack of urgency in addressing ongoing issues.Emergency Response: Some reviews highlighted Walker & Son Read less