Freedom Plus Contractors

Across the shared reviews, several key sentiments and patterns emerge:Service Reliability: A predominant concern among reviewers is the reliability of Freedom Plus Contractors, particularly in terms of timely arrivals and completion of work. Many customers reported late arrivals and incomplete projects, which led to frustration and a feeling of being abandoned once payment was made.Communication I... Read more

Across the shared reviews, several key sentiments and patterns emerge:Service Reliability: A predominant concern among reviewers is the reliability of Freedom Plus Contractors, particularly in terms of timely arrivals and completion of work. Many customers reported late arrivals and incomplete projects, which led to frustration and a feeling of being abandoned once payment was made.Communication Issues: Multiple clients emphasized a lack of communication from Melvin Izaguirre, the General Manager, noting that after initial contact, he became unresponsive when issues arose. This has led to dissatisfaction, with some clients feeling forced to follow up repeatedly to get responses regarding their ongoing projects.Quality of Work: There are mixed reviews regarding the quality of work performed. While some customers reported excellent outcomes, particularly with specific services like bathroom tiling and carpentry, others found the work to be of poor quality, requiring corrections and leading to additional costs.Overcharging and Value Perception: A number of reviewers expressed concerns about being overcharged relative to initial estimates. One review indicated a charge of 150% over the original estimate, which resonates negatively with clients who felt misled.Positive Feedback on Certain Services: While the overall sentiment leans towards dissatisfaction, there are positive mentions of the quality of some work performed, particularly in specific projects, which indicates that there exists the potential for high-quality service under the right circumstances. In conclusion, Freedom Plus Contractors appears to have a troubling trend of poor service adherence and communication failures, leading to a relatively negative perception from many clients. However, the positive feedback on certain projects suggests that there are areas of competence that could be leveraged for improvement. The stark contrast in experiences indicates a need for the company to address systemic issues in reliability and communication to enhance overall customer satisfaction. Read less