Vermont Energy Contracting & Supply Corp

The reviews reflect a generally positive sentiment towards Vermont Energy's technical abilities and the quality of installation services. Many customers praised the installers for their professionalism, efficiency, and the tidy manner in which they conducted their work. Specific mentions about the installers being knowledgeable and polite are frequently highlighted, contributing to a strong recomm... Read more

The reviews reflect a generally positive sentiment towards Vermont Energy's technical abilities and the quality of installation services. Many customers praised the installers for their professionalism, efficiency, and the tidy manner in which they conducted their work. Specific mentions about the installers being knowledgeable and polite are frequently highlighted, contributing to a strong recommendation for the company. However, customer experiences varied significantly when it came to follow-up services and customer support. Multiple customers expressed dissatisfaction with communication regarding rebate inquiries and unresolved service issues. One review noted that the response to help with a malfunctioning heat pump was inadequate, citing poor follow-up as a major concern. Conversely, it is worth noting that some customers reported positive resolutions to their issues after initial frustrations, demonstrating that the company does have the capacity for resolution and rectification. Additionally, a few reviews pointed out the high costs associated with service calls. Customers felt that charges were not adequately communicated in advance, leading to dissatisfaction with the overall value for money. Comparisons were made to other service providers that offered better customer service experiences, illustrating a split between those who were highly satisfied and those who felt let down by billing and follow-up practices. Overall, Vermont Energy demonstrates strong installation capabilities and a commitment to quality work, but there are critical areas for improvement regarding customer communication and service follow-ups that need attention to enhance customer satisfaction further. Read less