Oakes Plumbing & Heating

Unresponsiveness and Poor Communication: A recurring theme across the reviews is the lack of communication from Oakes Plumbing & Heating. Many customers report missed appointments without prior notification and difficulty reaching staff, resulting in a frustrating customer experience. Several reviews specifically mention Bob Oakes, the owner, as unresponsive to phone calls and texts, leading to ul... Read more

Unresponsiveness and Poor Communication: A recurring theme across the reviews is the lack of communication from Oakes Plumbing & Heating. Many customers report missed appointments without prior notification and difficulty reaching staff, resulting in a frustrating customer experience. Several reviews specifically mention Bob Oakes, the owner, as unresponsive to phone calls and texts, leading to ultimately canceled work or hiring of other plumbers.Inconsistent Quality of Work: While there are instances of positive service noted, especially regarding certain employees, many reviews detail experiences of incomplete work, unprofessionalism, and carelessness. Examples include improper installation, damage caused during service, and failure to follow up on repairs. This inconsistency contributes to skepticism about the overall quality of service provided by the company.Disappointment with Billing Practices: Customers express dissatisfaction with unexpected costs, perceived dishonest pricing, and attempts to charge additional fees not initially discussed. Situations described include attempts to charge for parts the customer believed were already accounted for or the sudden introduction of fees that were not part of the original agreement.Negative Customer Experience: Many reviewers recount personal experiences of significant frustration, disappointment, and stress due to the company Read less