Chris Prushko Master Plumber

The reviews reveal notable disparities in customer experiences with Chris Prushko Master Plumber. On one hand, there is a strong appreciation for Chris and Ashley's work ethic and responsiveness, particularly in emergencies. Positive reviewers laud their timely communication, noting that they were kept informed about delays and provided with transparent billing processes. For instance, one custome... Read more

The reviews reveal notable disparities in customer experiences with Chris Prushko Master Plumber. On one hand, there is a strong appreciation for Chris and Ashley's work ethic and responsiveness, particularly in emergencies. Positive reviewers laud their timely communication, noting that they were kept informed about delays and provided with transparent billing processes. For instance, one customer highlighted their prompt arrival and ability to perform well under pressure, marking a willingness to assist even during inconvenient times, such as late-night emergencies. Conversely, several reviews indicate severe discontent with the company's reliability. Multiple complaints emphasized the frequency of no-show appointments and a lack of timely communication during situations requiring urgent attention. One customer recounted a distressing incident involving a family member in need of prompt plumbing service, emphasizing a lack of professionalism and compassion from the service team. Others mentioned long wait times and poor follow-up after payments had been made, leading to frustrations especially when invoices for necessary rebates were not sent. The difference in experiences may stem from varying degrees of demand and the capacity of the company to manage multiple appointments effectively, resulting in inconsistencies in service quality. While a portion of the customer base expresses strong loyalty and readiness to recommend Chris Prushko Master Plumber, the significant number of complaints about missed commitments raises red flags about overall reliability and service efficacy. Balancing commendable service with critical lapses could help the company improve its standing and customer trust in the community. Read less