Catamount Plumbing & Heating

The reviews for Catamount Plumbing & Heating present a mixed sentiment, reflecting both positive and negative experiences. While some customers commend the responsiveness, pricing, and quality of work, others express frustration regarding missed appointments and inadequate follow-up on issues. Overall, while the company has demonstrated competence in certain situations, significant service inconsi... Read more

The reviews for Catamount Plumbing & Heating present a mixed sentiment, reflecting both positive and negative experiences. While some customers commend the responsiveness, pricing, and quality of work, others express frustration regarding missed appointments and inadequate follow-up on issues. Overall, while the company has demonstrated competence in certain situations, significant service inconsistencies have left a portion of the clientele dissatisfied. Detailed Sentiment Analysis From the reviews received, it is evident that Catamount Plumbing & Heating has strengths in certain areas. Customers appreciate the competitive pricing and responsiveness of the service, particularly highlighting a case where a new boiler was installed swiftly and with respectful attention to the home and pets. Such positive feedback denotes a commitment to customer satisfaction and quality service in specific instances. However, juxtaposed with this positive sentiment, there are adverse experiences that cannot be overlooked. A notable complaint includes a lack of communication and follow-through, as evidenced by a customer who experienced a no-show for an appointment without any prior notice or apology. This kind of inconsistency significantly impacts customer trust and can tarnish the company Read less