Benoure Plumbing & Heating

The feedback for Benoure Plumbing & Heating showcases a division in customer sentiment, highlighting both commendable service facets and glaring shortcomings. A common theme among positive reviews is the acknowledgment of knowledgeable technicians who demonstrate competence and professionalism. Many customers recounted positive experiences, particularly with technicians like Steve and Robbie, who ... Read more

The feedback for Benoure Plumbing & Heating showcases a division in customer sentiment, highlighting both commendable service facets and glaring shortcomings. A common theme among positive reviews is the acknowledgment of knowledgeable technicians who demonstrate competence and professionalism. Many customers recounted positive experiences, particularly with technicians like Steve and Robbie, who not only provided effective solutions but also conveyed information in a friendly and informative manner. The installation crew's efficiency and respect for customer property were also praised, with several customers noting their promptness and the quality of work performed. In contrast, numerous reviews express dissatisfaction with customer service, especially regarding communication and scheduling. Many customers faced delays, unresponsive staff, and poor coordination, which became particularly troubling in urgent situations like no heating during winter. Customers expressed frustration over having to wait for service appointments, and some felt that their concerns were not taken seriously. Experiences of being charged for unnecessary services or labor were common, with multiple reviewers feeling they had been overcharged or misled regarding the necessity of specific repairs. Anger and disappointment are evident in reviews detailing scenarios where customers felt ignored or dismissed, particularly in the lack of timely communication from the company. Some customers reported being dissatisfied with the billing practices, saying they were charged full prices for minimal service, and after-sales service seemed to decline after warranty periods expired. Overall, while there are commendable aspects of Benoure Plumbing & Heating reflected in the technicians Read less