Alliance Mechanical

The reviews collectively highlight a range of recurring issues that significantly impact customer satisfaction. Common themes in the feedback include:Lack of Transparency: Several customers note that estimates lack detailed breakdowns, leading to suspicions of inflated costs. Reviewers specifically criticize the vague nature of pricing, with one stating an estimate of $25,000 that did not clarify ... Read more

The reviews collectively highlight a range of recurring issues that significantly impact customer satisfaction. Common themes in the feedback include:Lack of Transparency: Several customers note that estimates lack detailed breakdowns, leading to suspicions of inflated costs. Reviewers specifically criticize the vague nature of pricing, with one stating an estimate of $25,000 that did not clarify individual components like labor or equipment costs.Overcharging Concerns: Customers frequently express a belief that Alliance Mechanical has charged excessively for parts and services compared to market rates. Complaints about being charged nearly double for parts compared to other vendors were highlighted, suggesting practices that may be less than ethical.Poor Customer Service and Communication: Many reviews describe frustrating experiences when attempting to address issues with the company. Customers report poor responsiveness and a lack of willingness to resolve problems, including being rushed off the phone or dismissed when voicing concerns.Service Reliability: Delays in service and technician dispatching also emerged as common complaints. Several reviewers shared experiences of extended waits for service, especially when urgent repairs were needed. This led to significant discomfort for those in need of immediate assistance during cold weather.Integrity and Trust Issues: A consistent underlying sentiment is a lack of trust in the company's integrity. Reviewers expressed concern over unnecessary repairs being suggested, with a suggestion that they found issues to justify further billing rather than resolving the immediate problems at hand.Unprofessional Behavior: Instances of unprofessionalism, including attempts to cover up mistakes and providing temporary fixes rather than addressing core issues, were noted. One reviewer even cited a direct incident with the president of the company, who opted to sever business ties rather than engage constructively. Overall, the sentiment towards Alliance Mechanical is notably negative, with numerous reviewers advising potential customers to seek alternative service providers for their HVAC needs. The clamor for increased transparency, improved customer service, and ethical business practices is evident across the sentiments expressed in the reviews. Read less