Bess John Plumbing & Heating

2.3 /5 (3 Reviews Analyzed)

Overview of Company Customer Sentiment Analysis in January

The reviews for Bess John Plumbing & Heating present a mixed sentiment. On one hand, there are customers highlighting the company's unreliable service and lack of communication, particularly after a change in ownership. These reviews express frustration and disappointment toward the delays and unprofessionalism encountered. On the other hand, a contrasting perspective offers praise for their hones... Read more

Services Offered Verified by Business

Gas line installation
Gas line repair
Plumbing inspection
Plumbing installation or replacement
Plumbing repair

Business Details

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Workman Score

  • Price-friendly
    60%
  • Professionalism
    40%
  • Experience
    50%
  • Completion
    70%

Overview of Company Customer Sentiment Analysis in January

The reviews indicate a significant divide in customer sentiment about Bess John Plumbing & Heating, especially following a shift in ownership. A few key themes emerge:Service Reliability: Multiple customers reported issues with timeliness, noting that they were left waiting well past the scheduled appointment window without any prior communication. This lack of respect for the customers

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    What does the Wise Workman score mean?
    <80 Alert
    80–89 Poor
    90–99 Licensed
    100–120 Great
    >120 Excellent
    107
    WW Score
    What things affect the Wise Workman score?
    Price-Friendly
    💰Professionalism:
    Experience
    🛠️Project
    Completion

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