Abbott Plumbing and Drain

The reviews predominantly depict Abbott Plumbing and Drain in a negative light, highlighting significant operational challenges. A common theme in the feedback is poor communication. Multiple customers reported an inability to reach the company, with some stating that their calls went unanswered and messages were unreturned. This lack of responsiveness created a sense of frustration and distrust a... Read more

The reviews predominantly depict Abbott Plumbing and Drain in a negative light, highlighting significant operational challenges. A common theme in the feedback is poor communication. Multiple customers reported an inability to reach the company, with some stating that their calls went unanswered and messages were unreturned. This lack of responsiveness created a sense of frustration and distrust among customers. The scheduling issues were also widely criticized, with several reviewers stating that technicians arrived late or not at all. One customer mentioned a technician arriving over an hour late and forgetting essential tools, leading to a complete failure to provide service. This chronic mismanagement of appointments seems to aggravate customer dissatisfaction considerably. While some reviewers mentioned positive interactions with individual technicians, particularly praising Randy, the overall perception of the customer service experience was marred by multiple instances of perceived rudeness and dishonesty. Several reports described experiences where the technicians attempted upcharges beyond the initial estimates or made customers feel pressured into unnecessary fees, especially in circumstances involving home warranties. Some reviews do note that when the service was completed, the quality of the work was satisfactory. However, the pathway to that work was often mired by poor scheduling and unprofessional behavior, undermining any positive outcomes that may have arisen from the service itself. In conclusion, while there are isolated instances of commendable service, the overwhelming sentiment of the reviews suggests that potential customers should approach Abbott Plumbing and Drain with caution, particularly due to the company's apparent systemic issues in communication, scheduling, and customer relations. Read less