YES Air Conditioning Heating Plumbing and Electric

Positive Feedback: - Multiple reviewers commended the professionalism and helpfulness of the staff, particularly highlighting individuals like Matt and Jose. Their ability to diagnose problems effectively and provide thorough explanations was noted as exemplary, leading to a strong appreciation from customers. - Several clients mentioned positive installation experiences and timely service. ... Read more

Positive Feedback: - Multiple reviewers commended the professionalism and helpfulness of the staff, particularly highlighting individuals like Matt and Jose. Their ability to diagnose problems effectively and provide thorough explanations was noted as exemplary, leading to a strong appreciation from customers. - Several clients mentioned positive installation experiences and timely service. Specific praise for flexible scheduling and efficient work was a recurring theme. - Customers expressed gratitude for the company's responsiveness and willingness to address their concerns, supporting a perception of good customer service and reliability when the company performed effectively.Negative Feedback: - A significant number of reviews indicated frustration with appointment scheduling and follow-ups. Certain customers reported repeated experiences of being "ghosted," where appointments were missed without any communication from the company, leading to feelings of distrust and disappointment. - Some customers voiced serious concerns over installation issues, noting that systems were installed incorrectly or failed to work properly after installation. This resulted in further appointments required to rectify problems, yet the same issues persisted. - There were allegations of misleading practices regarding service plans, including complaints about cancellations and lack of return for scheduled appointments despite ongoing payments.Common Themes: - Operational Inconsistency: The company appears to have operational challenges that affect their ability to provide consistent, high-quality service, particularly in regard to follow-ups and appointment reliability. - Strength in Staff: Despite service inconsistencies, the technical competence and customer service skills of certain technicians frequently received high praise, hinting at potential training or staffing variations affecting overall service quality. - Mixed Customer Experience: Some customers report excellent experiences and recommend the company highly, while others express dissatisfaction and a lack of trust, highlighting an inconsistent customer experience that could impact the company Read less