Putnam Plumbing

Putnam Plumbing has a strong base of satisfied customers who frequently praise individual technicians by name (Tyler, Tom, Jacob, Bryce, Garry, Ryan) for professionalism, punctuality, and technical skill. However, a meaningful cluster of negative reviews — roughly 10 out of 72 — raises serious concerns across all dimensions, including rude management, poor follow-through on callbacks, late arr... Read more

Putnam Plumbing has a strong base of satisfied customers who frequently praise individual technicians by name (Tyler, Tom, Jacob, Bryce, Garry, Ryan) for professionalism, punctuality, and technical skill. However, a meaningful cluster of negative reviews — roughly 10 out of 72 — raises serious concerns across all dimensions, including rude management, poor follow-through on callbacks, late arrivals without notice, and pricing transparency issues. The pricing dimension is notably mixed: several reviewers praised competitive quotes and fair rates, while at least two detailed reviews describe what they characterized as price gouging and refusal to itemize charges. Project completion is similarly split, with most jobs completed well but notable failures including a whole-house repipe complaint, an abandoned faucet cartridge job, and a case where a plumber arrived unprepared and finished after 9 PM. The score reflects genuine quality from field technicians tempered by recurring management and operational failures. Read less