Patriot Plumbing Services

The reviews for Patriot Plumbing Services reveal a predominately negative sentiment, with several customers expressing their frustration over poor service, high charges, and unprofessional behavior. Many reviewers highlighted instances of perceived incompetence, such as failed inspections due to unresolved permits, improper installation leading to damage, and billing disputes that left them feelin... Read more

The reviews for Patriot Plumbing Services reveal a predominately negative sentiment, with several customers expressing their frustration over poor service, high charges, and unprofessional behavior. Many reviewers highlighted instances of perceived incompetence, such as failed inspections due to unresolved permits, improper installation leading to damage, and billing disputes that left them feeling ripped off. There are however a few exceptions; a couple of reviewers appreciated the company's timely response and professionalism during emergencies, indicating that while there are pockets of good service, the overall negative experiences outweigh these positives. Overall, the majority sentiment is one of disappointment and dissatisfaction, leading to a general recommendation to avoid the company. --- Detailed sentiment analysis reveals several key themes among the reviews. Firstly, recurring complaints center around poor workmanship and lack of accountability. Customers noted that tasks were either completed incorrectly or not at all, with significant consequences such as failed inspections and additional costly repairs. Another theme is overcharging, with reviews mentioning unexpectedly high bills for minimal service, or charges that contradicted initial quotes. Customers frequently expressed feeling deceived or misled regarding pricing, with many stating they would not return or recommend the service due to these experiences. Additionally, customer service appears to be a major issue. Reports of rude, dismissive, or unprofessional behavior from office staff, particularly from the owner's wife, were noted. This left customers feeling undervalued and disrespected, contributing to an overall negative impression of the company. Conversely, there were instances where customers had good experiences, particularly during emergency situations where prompt and effective service was provided. These glowingly positive reviews highlighted professionalism and attentive service, suggesting that while the company has the potential for quality work, systemic issues overshadow these moments. In conclusion, the collective feedback paints a troubling picture of Patriot Plumbing Services, characterized by inconsistent service quality, significant customer service concerns, and frequent billing disputes, driving an overwhelming sentiment to avoid the company. Read less