Connect Home Services

Positive Experiences: A segment of customers expressed satisfaction, particularly with the HVAC services provided by technicians like Kenneth Chapman and Schawn from Connect Building Services. Reviewers appreciated their professionalism, knowledge, and ability to resolve issues effectively. Customers felt confident in the services provided, citing consistent communication and thorough follow-up pr... Read more

Positive Experiences: A segment of customers expressed satisfaction, particularly with the HVAC services provided by technicians like Kenneth Chapman and Schawn from Connect Building Services. Reviewers appreciated their professionalism, knowledge, and ability to resolve issues effectively. Customers felt confident in the services provided, citing consistent communication and thorough follow-up processes as key strengths.Service and Operational Issues: Despite some positive notes, numerous reviews detailed significant complaints. Customers reported experiences of being upsold on services that seemed unjustified, such as being charged exorbitantly for additional plumbing work or finding their problem was not adequately addressed after a visit. The inconsistency in service quality was a recurring theme, with some technicians deemed unprofessional or inexperienced.Communication Failures: Communication problems were a common thread among dissatisfied customers. Reviews mentioned missed appointments without notice, unfulfilled promises regarding service timelines, and lack of responsiveness to urgent heating issues during critical times, such as cold weather. These failures led to deeply frustrated customers who felt their time and needs were not honored.Value and Pricing Concerns: There were strong sentiments regarding value for money. Several customers found the fees charged to be excessive, particularly when the services rendered did not meet their expectations or when issues remained unresolved post-visit. This raised doubts among consumers about the company Read less