Big Rock Plumbing

The review highlights several critical sentiments and issues regarding Big Rock Plumbing:Customer Service and Responsiveness: The reviewer emphasizes a lack of support from the company after the installation. The owner's reluctance to assist in obtaining a replacement part for the faulty unit clearly illustrates poor customer service. This reflects negatively on the company's willingness to stand ... Read more

The review highlights several critical sentiments and issues regarding Big Rock Plumbing:Customer Service and Responsiveness: The reviewer emphasizes a lack of support from the company after the installation. The owner's reluctance to assist in obtaining a replacement part for the faulty unit clearly illustrates poor customer service. This reflects negatively on the company's willingness to stand behind their work and attend to customers' needs even after the warranty period.Accountability: The review points out an apparent refusal by Patrick, the owner, to take responsibility for the issues arising from the installation. When faced with a customer seeking assistance, the response was to redirect the responsibility to another plumber instead of offering a solution Read less