Thornton Plumbing and Heating

Pricing Issues: A recurring theme in the reviews is the dissatisfaction with Thornton's pricing. Multiple customers reported exorbitant charges that were significantly above standard industry pricing, noting a lack of itemization for bills. Many expressed feelings of being "ripped off" with comparisons to competitor pricing, which were reportedly much lower for similar services.Communication and C... Read more

Pricing Issues: A recurring theme in the reviews is the dissatisfaction with Thornton's pricing. Multiple customers reported exorbitant charges that were significantly above standard industry pricing, noting a lack of itemization for bills. Many expressed feelings of being "ripped off" with comparisons to competitor pricing, which were reportedly much lower for similar services.Communication and Customer Service: A strong sentiment of frustration surrounds the company's communication practices. Several reviewers mentioned a lack of timely responses from the office when issues arose, with repeated claims of promised callbacks that never occurred. Customers also voiced concerns regarding the requirement for credit card information prior to scheduling service, which was deemed excessive and unusual in their experience.Appointment Reliability: Several reviews pointed to issues with cancelled appointments and delays in service. Loyalty from long-term customers was met with disappointment, as they felt that their history with the company did not warrant such negligent behavior, leading many to declare they would no longer use or recommend Thornton Plumbing.Customer Loyalty and Trust: Long-term customers expressed feelings of betrayal after experiencing poor service, indicating that they felt their loyalty was not reciprocated. Those who had previously trusted the company were particularly vocal about their negative experiences, suggesting a significant disconnect between Thornton's self-perception and the reality of customer experience.Mixed Reviews on Service Quality: While many customers shared negative experiences, including poorly executed jobs or service that required follow-up repairs, there were also positive testimonials about specific technicians. These reviews highlighted that when the work was executed well, customers were satisfied, suggesting that the quality of service might depend significantly on the individual performing the job. In summary, while there are pockets of positive experiences with some staff members, the overarching sentiment from a majority of the reviews paints a picture of a company struggling with transparency, customer service consistency, and fair pricing. Read less