Smedley & Associates

The recent reviews for Smedley & Associates indicate a strong overall positive sentiment, characterized by several recurring themes that amplify their strengths while also illuminating areas that need improvement. Strengths:Prompt and Timely Service: Many reviews underscore the rapid response times Smedley provides, particularly in urgent situations. Customers frequently mention being served quic... Read more

The recent reviews for Smedley & Associates indicate a strong overall positive sentiment, characterized by several recurring themes that amplify their strengths while also illuminating areas that need improvement. Strengths:Prompt and Timely Service: Many reviews underscore the rapid response times Smedley provides, particularly in urgent situations. Customers frequently mention being served quickly, often the same day they called in, which is a crucial factor in the HVAC and plumbing industries where emergencies can arise.Competence and Professionalism of Technicians: Reviews consistently highlight the professionalism, knowledge, and courtesy of the technicians. Customers have appreciated their ability to diagnose problems accurately and provide effective solutions, sometimes going above and beyond to ensure customer satisfaction.Transparent Pricing: Several customers noted that they were given a variety of options without feeling pressured to upgrade or overspend. The absence of upselling was a standout point in positive reviews, leaving customers feeling respected and valued.Follow-Up and Accountability: Instances of mistakes or incorrect installations were acknowledged and rectified without additional charges, indicating a strong commitment to customer service and accountability. This is particularly important in building trust over time. Areas for Improvement:Missed Appointments and Communication Issues: A few reviews highlighted significant frustrations when scheduled appointments were not kept, particularly in urgent situations. The failure to arrive as planned resulted in inconvenience and dissatisfaction, suggesting a need for better scheduling and communication practices.Service Charges on Warranty Work: There are mentions of dissatisfaction regarding certain charges for labor on warranty claims. Customers expected that warranty services would include labor costs, indicating a need for clearer communication about what is covered under warranties. In summary, while Smedley & Associates has built a strong reputation for quick and effective service, the company can enhance customer satisfaction further by addressing scheduling issues and improving clarity concerning warranty service policies. Overall, the positive feedback from customers suggests that their commitment to timely and efficient service is a key differentiator in their market. Read less