Same Day

Positive Technician Experiences: Several reviews mentioned individual technicians, particularly Nick and Daniel, who were described as friendly, knowledgeable, and diligent. Reviewers appreciated the clear explanations provided by these technicians and their willingness to go above and beyond in terms of customer service, thus enhancing the overall customer experience.Service Pricing Concerns: A c... Read more

Positive Technician Experiences: Several reviews mentioned individual technicians, particularly Nick and Daniel, who were described as friendly, knowledgeable, and diligent. Reviewers appreciated the clear explanations provided by these technicians and their willingness to go above and beyond in terms of customer service, thus enhancing the overall customer experience.Service Pricing Concerns: A consistent theme throughout the reviews is the critique of Same Day's pricing structure, particularly the perceived high costs for refrigerant and service charges. One reviewer explicitly labeled the pricing as "absurd" and felt misled about service costs, indicating that customers may need to conduct thorough research before engaging with the company to avoid unexpected charges.Scheduling and Communication Issues: Reviewers expressed frustration regarding scheduling practices and communication. Wait times were highlighted, with one reviewer noting that they were misinformed about the technician's arrival time, resulting in wasted time. Customers reported needing to follow up on appointments, which suggests a lack of effective communication within the scheduling process that led to dissatisfaction.Mixed Quality of Experience Post-Acquisition: Some reviews hinted at a decline in service quality and ethics following the acquisition of Welch by Same Day. Longtime customers expressed disappointment that the high standards they expected from the former company were not maintained, raising concerns about business practices associated with the current management.Follow-Up and Customer Satisfaction Efforts: Despite the criticisms, some customers acknowledged that Same Day made efforts to rectify issues, particularly with regard to follow-ups on services performed. Positive experiences with problem resolution contributed to a sense of loyalty and appreciation for certain service aspects, especially in contrast with manufacturers. Overall, while there are commendable aspects of Same Day, particularly relating to specific technicians and customer service recovery efforts, significant improvements are needed in pricing transparency and communication to enhance customer satisfaction. Read less